{"id":4733,"date":"2026-09-24T04:25:56","date_gmt":"2026-09-24T04:25:56","guid":{"rendered":"https:\/\/asikolesar.si\/servis-koles-pogoji\/"},"modified":"2026-09-30T12:33:17","modified_gmt":"2026-09-30T12:33:17","slug":"bike-service-terms","status":"publish","type":"page","link":"https:\/\/asikolesar.si\/en\/bike-service-terms\/","title":{"rendered":"Servis koles – pogoji"},"content":{"rendered":"\n
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Your bike is with us. What now?<\/h1>\n\n\n\n
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A few important things to know to make the bike service process as smooth as possible \u2013 for you and for us.<\/strong><\/p>\n\n\n\n

When you leave your bike with us for a service or repair, our work begins. Sometimes everything goes exactly according to plan. Sometimes your bike reveals a little hidden surprise along the way. So here\u2019s what you can expect.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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When will my bike be ready?<\/h2>\n<\/div>\n\n\n\n
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When you drop off your bike, we\u2019ll give you an estimated completion date<\/strong>.<\/p>\n\n\n\n

The actual timing can be affected by additional issues we discover, the complexity of the repair, and, most importantly, the availability and delivery of the necessary spare parts or materials.<\/p>\n\n\n\n

When you receive our SMS, your bike is ready for collection.<\/h3>\n\n\n\n

If you haven\u2019t received an SMS yet, your bike is most likely still \u201con the operating table\u201d. We promise we haven\u2019t forgotten about it. <\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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What if we discover another problem during the service?<\/h2>\n<\/div>\n\n\n\n
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That\u2019s quite common with bikes. Some things only become apparent once the bike is on the stand and we can inspect it more closely or take things apart.<\/p>\n\n\n\n

If we discover unexpected additional work or materials costing more than \u20ac30<\/strong>, we\u2019ll give you a call and agree on how to proceed.<\/p>\n\n\n\n

For smaller additional jobs costing up to \u20ac30, we generally won\u2019t call you separately.<\/p>\n\n\n\n

Why?<\/h3>\n\n\n\n

Because it would be rather impractical to call you about every little thing. At the same time, the most important thing when servicing a bike is that, once the work is done, the bike is safe and ready to ride<\/strong>.<\/p>\n\n\n\n

Safety always comes first.<\/strong><\/p>\n\n\n\n

What if you don\u2019t answer?<\/h3>\n\n\n\n

We\u2019ll always try to reach you.<\/p>\n\n\n\n

So if you spot an unfamiliar number among your missed calls, there\u2019s a good chance it\u2019s us. Please call us back. We\u2019ll be very happy to hear from you.<\/strong><\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Once you get the SMS, it\u2019s time to collect your bike<\/h2>\n<\/div>\n\n\n\n
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When the service is complete, we\u2019ll send you an SMS notification<\/strong>.<\/p>\n\n\n\n

From the time you receive the SMS, we ask you to collect your bike within 48 hours<\/strong>.<\/p>\n\n\n\n

Can\u2019t make it in time? No problem. Just let us know.<\/strong> If we agree on a different collection time, we\u2019ll of course keep your bike for you.<\/p>\n\n\n\n

If your bike stays with us for more than 48 hours after you receive the SMS and you haven\u2019t made another arrangement with us, a storage fee of \u20ac5 per day<\/strong> will apply.<\/p>\n\n\n\n

Why? Because our workshop is for servicing bikes, not for long-term parking. <\/p>\n\n\n\n

What if you don\u2019t collect your bike for a long time?<\/h3>\n\n\n\n

If you don\u2019t collect your bike within 30 days of being notified that the service is complete<\/strong>, and you haven\u2019t made another arrangement with us, we will donate it to Bike Library (Knji\u017enica koles)<\/strong>.<\/p>\n\n\n\n

So if life gets in the way, just give us a call. We\u2019ll sort it out.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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What happens to the replaced parts?<\/h2>\n<\/div>\n\n\n\n
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When we replace worn or damaged parts on your bike, we can show them to you when you collect your bike.<\/p>\n\n\n\n

Want to take the old parts home as a souvenir? Fair enough. <\/p>\n\n\n\n

Just let us know before the service starts<\/strong>, as otherwise the replaced parts will be sent for recycling once the job is done \u2013 and once they\u2019re there, unfortunately, we can\u2019t bring them back.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Please don\u2019t bring us a ball of mud.<\/h2>\n<\/div>\n\n\n\n
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It\u2019s simply not possible to carry out a proper service on a very dirty bike.<\/p>\n\n\n\n

Mud, sand and other off-road decorations have a habit of settling exactly where our mechanic needs them the least.<\/p>\n\n\n\n

If your bike is so dirty that it can\u2019t be properly worked on, we\u2019ll have to clean it first. Cleaning will be charged at our hourly rate.<\/strong><\/p>\n\n\n\n

So, if possible, bring your bike in a condition that allows our mechanic to get straight to work.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Bringing an e-bike? Don\u2019t forget the battery key.<\/h2>\n<\/div>\n\n\n\n
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\u010ceIf you\u2019re bringing an e-bike in for service, we need:<\/p>\n\n\n\n

    \n
  • the battery key<\/strong><\/li>\n\n\n\n
  • a sufficiently charged battery<\/strong><\/li>\n<\/ul>\n\n\n\n

    Without the battery key and enough battery power, it can be difficult to properly check everything that needs checking.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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    Got a lock?<\/h2>\n<\/div>\n\n\n\n
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    If your bike has a lock attached to it, please make sure it is unlocked and hanging from the handlebars<\/strong> when you drop off the bike.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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    \n

    Who can collect my bike?<\/h2>\n<\/div>\n\n\n\n
    \n

    Your bike can be collected by anyone who has the collection slip<\/strong> you received when you dropped the bike off for service.<\/p>\n<\/div>\n <\/div><\/div>\n\n\n\n

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    In short: before your bike goes into the workshop<\/h1>\n<\/div>\n\n\n\n
    \n
    \n\t\n<\/svg>\n<\/div>\n\n\n

    Keep your collection slip safe.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    If you have an e-bike, bring the battery key and make sure the battery is sufficiently charged.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    Unlock your bike lock and hang it from the handlebars.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    If you want your replaced parts back, let us know when you drop off the bike.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    When you receive our SMS, your bike is ready for collection.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    If you can\u2019t collect your bike within 48 hours, let us know and we\u2019ll make arrangements.<\/p>\n<\/div>\n\n\n\n

    \n\t\n<\/svg>\n<\/div>\n\n\n

    And if your bike is very dirty… well, you know what to do.<\/p>\n<\/div>\n<\/div>\n <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":".gsbp-e22c6ed{display:flex;flex-direction:column;justify-content:flex-start;align-items:stretch;row-gap:45px}@media (max-width:999.98px){.gsbp-e22c6ed{row-gap:0}}@media (max-width:689.98px){.gsbp-e22c6ed{row-gap:30px}}.gsbp-9ee0171{padding-top:15px;padding-bottom:15px}#gspb_row-id-gsbp-cf42d6c{justify-content:space-between;margin-top:0;display:flex;flex-wrap:wrap;margin-bottom:0;padding-top:60px}#gspb_row-id-gsbp-cf42d6c>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}.gspb_row{position:relative}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 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